ROI CX.ai — AI Customer Experience Audit & AI QA | Find the Leak
AI Customer Experience Accountability

Before you buy more AI, find the leak.

We audit your customer conversations, fix the broken workflows, QA human and AI experiences — and prove the customer actually got resolved.

Built from real calls, sales follow-up, implementation checklists, and operator-led CX work.
FIELD AUDIT — SLIP Nº 047 LEAK FOUND
2:14 AMCall rang out — no callback path✗
11:05 AMAI agent: contained, intent unresolved△
1:22 PMHandoff to manager — context lost✗
4:51 PMWorkflow fixed — rebooked, confirmed by text✓
CONTAINMENT
78%
RESOLUTION
41%
▲ THE GAP IS THE LEAK
Illustrative slip — real findings replace this. RESOLVED · PROVED
THE OPERATING LOOP

From leak to proof.

One accountable journey — not another platform. Every engagement moves through the same four checkpoints.

01
02
03
04
PROVED
Audit

Find where customers, revenue, and trust leak — calls, follow-up, handoffs, post-sale.

Fix

Design the human + AI workflow before anything gets automated.

QA

Score every conversation — human and AI — against intent, accuracy, and outcome.

Prove

Evidence the customer got resolved and the business captured the value.

01
Containment is not satisfaction.
02
Deflection is not resolution.
03
Fast answers don't fix a broken handoff.
04
AI without QA is a new risk layer.
PICK YOUR LEAK

Where are customers leaking?

Choose the symptom ↓
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WHAT WE CHECK
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HOW WE ENGAGE

Audit before you automate.
QA after you launch.

BEFORE DEPLOYMENT
The AI Audit

A structured review of your calls, follow-up, handoffs, website, and operating procedures — before you commit to any AI vendor, including us.

→Discovery Brief — your public footprint, reviews, booking flow
→Call Audit & Leak Map — where demand and trust are lost
→Draft SOP playbook — your actual best practice, documented
→Website gap report — what callers ask that your site doesn't answer
See the audit framework →
AFTER LAUNCH PROVED
Continuous AI QA

Every conversation — human or AI — scored against intent, accuracy, handoff quality, and outcome. Reported in artifacts executives actually read.

✓AI QA scorecard — every conversation, not a 2% sample
✓Gap analysis with a fix-and-push workflow
✓7 / 14 / 30-day briefings, then monthly executive reports
✓Compliance flags for regulated industries, redaction-first
See the QA scorecard →
BUILT FOR OPERATORS
Fitness & franchise brands →
One standard customers can trust at every location.
Home & field services →
Stop letting calls and follow-up leak revenue.
Healthcare & wellness →
Patient access without compliance risk.
Financial services →
Every conversation inside the lines — and provable.
BPOs & contact centers →
An accountability layer you can present under your brand.
Post-sale & onboarding teams →
Launch success is designed before go-live.

Proof, in layers. Never faked.

WHAT WE MEASURE

Resolution, revenue capture, response time, handoff quality, customer clarity — not activity metrics. Each card below publishes only when the wording is approved.

[ PROOF NEEDED ]
Before/after: missed-call recovery
A real recovered-revenue example, with approved wording.
[ PROOF NEEDED ]
AI QA findings from a live workflow
Scorecard results from a production AI agent.
[ PROOF NEEDED ]
A bad handoff, found and fixed
The workflow change and the metric that moved.
See our proof standards →

Let's look at where customers are leaking.

20 minutes. Your data. No pitch deck.

Book a 20-Minute CX Leak Review Download the Leak Audit Checklist