The simple work is automating. What your clients are buying now is judgment — and proof of execution. We give you the accountability layer that defends the contract.
Every conversation scored — human and AI — against the ten-lens rubric, not a hand-picked sample.
QA as a performance lift, not punishment — recurring themes per agent and team, ready for 1:1s.
Your client's documented procedures, scored per call and per step — deviations clustered into fixable patterns.
Recording disclosure, PII handling, regulated-industry rule sets — every flag with its evidence and reasoning.
Run the audit and QA layer as your own offering. Reports render under your logo, your colors, your narrative voice — and you present them to your clients as proof of execution. We stay invisible.
20 minutes. Your QA model. No pitch deck.