      Proof & Case Studies
    

Proof, in layers. Never faked.

This page is honest about what it is: a proof shelf being filled the slow way. Every card below publishes only when the client approves the wording and the numbers survive scrutiny. Until then, the placeholders stay visible — that's the standard.

M/01

Resolution

not containment

M/02

Revenue capture

logged, not estimated

M/03

Response time

by channel & hour

M/04

Handoff quality

context survives

M/05

Customer clarity

did they understand

HOW PROOF GETS PUBLISHED

The before/after workflow

Before: what leaked. Fix: what changed. After: what improved. Proof: the calls, QA scores, or revenue that moved. Four lines, no adjectives.

The call example

A real conversation (anonymized): the customer's intent, where the old workflow failed, the corrected workflow, and the QA outcome.

The executive proof card

Business type, leak found, workflow fixed, metric improved, quote, next action — one card an executive can forward.

Market proof

What we learned from the field — trade shows, buyer conversations, what the market over-promises — and how it changed our approach.

The proof shelf

0 PUBLISHED · 10 PENDING APPROVAL

Each slot below is a specific piece of evidence waiting on approved wording. As Carl clears them, placeholders become cards.

P/01Calls audited to date — the number, with approved wording

P/02Before/after missed-call recovery example

P/03A bad handoff found and fixed — with the metric that moved

P/04AI QA findings from a real production workflow

P/05A franchise / multi-location launch checklist example

P/06A BPO / contact-center QA example

P/07A customer quote on speed, clarity, or handoff improvement

P/08A post-sale implementation success story

P/09Approved logos or anonymized customer categories

P/10Trade-show market proof — what buyers responded to

"If we wouldn't sign our name under the number, it doesn't go on the site."

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