      Post-Sale Implementation
    

Launch success is designed before go-live.

The deal closes, everyone celebrates — and then the launch stalls on a missing phone number, an unowned dashboard, or a fallback path nobody designed. This is the moment most AI vendors go vague. It's where we get specific.

Use the Readiness Checklist ↓ Review your launch plan →

PLAYBOOK The Post-Sale Success Readiness Checklist

12 GATES

Master intake sheet confirmed — one source of truth for every field the launch depends on.

Required custom values confirmed — no blank fields discovered on launch day.

Public number & fallback path per location — verified live, not assumed.

Text & coupon ownership confirmed — who owns offers, and what the agent may send.

A2P / SMS registration decided — if texting is in scope, carrier approval is tracked; voice ships regardless.

Dashboard fields confirmed — the numbers leadership will actually look at.

Manager access model confirmed — who sees what, per location or team.

QA sample size confirmed — how much gets scored, from day one.

Launch communications ready — staff and locations know what changes, and when.

Success metrics locked — the baseline you'll be measured against, agreed before go-live.

7 / 14 / 30-day review rhythm scheduled — stabilization reviews on the calendar before launch.

Support escalation path confirmed — who to call when something breaks, with a response window.

Every gate confirmed before go-live — or the launch date moves. Get the checklist as a working doc →

AFTER GO-LIVE

The first 30 days are scheduled, not improvised.

Stabilization reviews at day 7, 14, and 30 — each one an artifact: what held, what leaked, what changed. Then the monthly executive briefing takes over.

DAY 7

DAY 14

DAY 30

STEADY

Stabilization report

First week live — gaps found and fixes pushed.

Trend check

Against the baseline locked at kickoff.

Closeout

Stabilization ends; monthly executive briefings begin.

Is your next launch actually ready?

Walk the 12 gates with us — before go-live day finds the gaps for you.

Review Your Launch Plan See Continuous AI QA